Case Study: Culture Transformation for a Growing Consultancy

Client: Australia-Based Business Consultancy

Location: Melbourne, Australia

Industry: Professional Services

Size: 40 employees

🚩 The Challenge:

The consultancy had grown quickly but its internal culture hadn’t kept pace.

There was:

* A lack of accountability across teams

* Friction between long-term employees and new hires

* Unclear behavioural expectations

* Low cross-functional collaboration

Despite strong client outcomes, the internal environment was misaligned — risking long-term sustainability.

Our Solution:

The HR Ally led a 6-month cultural revamp program focused on alignment, clarity, and accountability.

Key Initiatives:

✅ Cultural Diagnostic – Interviews, engagement surveys, and leadership insights to assess culture gaps

✅ Core Values Refresh – Co-created values that aligned with the company’s growth direction

✅ Behavioural Framework – Clearly defined “ways of working” rolled out across teams

✅ Manager Enablement – Leadership training to model and drive the new culture

The Outcome:

📊 40% improvement in internal alignment (measured by follow-up surveys)

🤝 Increased cross-team collaboration and reduced interpersonal friction

💡 Managers leading with clarity and consistency, creating stronger psychological safety

The consultancy went from reactive to intentional — with values, behaviours, and leadership all working in sync.

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